. Focus Softnet : A customer self service application | Middle East
Customer Self Service

Customer Self Service

Over View
This IOS app allows the customers to submit and view service request on the IPhone/Ipad. CSS Portal basically is a private portal for the customer where one can interact with service provider to book service, know the status of the service call booked and register feedback/suggestions.

Key Features

  • Customer can book a Call Directly (Reactive Maintenance)
  • Can put suggestions for improving the service.
  • Can make complaint for general Issues.
  • Can fix convenient timing for preventive maintenance service.
  • Customer can fill the survey for the Call booked.
  • Know the status of the calls booked.
  • Know the Contract payments in case of Rental Contracts.

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